Terms of Service (GB)

Last update on May 19, 2022

The present terms of service (hereinafter, the “Terms of Service”) govern the relationship between the company Wylr, a simplified joint stock company with a capital of 21,830 euros, whose registered office is located at 5 avenue du Général de Gaulle, 94 160 Saint-Mandé, registered in the Créteil Trade and Companies Register under the number 837 619 402 and registered for intra-community VAT under the number FR80837619402 (hereinafter, the “Company”) and any natural person (hereinafter, the “Member”) benefiting from the service offered by the Company under the name “Joko” through the use of a mobile application, a web application, a browser extension or another means (hereinafter, the “App”). The Privacy Policy, accessible with this link is an integral part of the Terms and Conditions.

Clause 1. Acceptance of the Terms of Service 

1.1. By checking the box "I accept the Terms of Service", the Member acknowledges that he/she has read all the Terms of Service and expressly accepts them in full and without amendment. These Terms of Service constitute a contract between the Member and the Company.

1.2. By using the App, the Member agrees to comply with the current Terms of Service in full and without amendment. The Member is therefore encouraged, prior to any use of the App, to consult the latest version of the Terms of Service available in the App by clicking on the "Terms of Service" link.

1.3. The Company reserves the right to modify the Terms of Service at any time. If major changes are made, they will be notified to the Member by a pop-up window directly from the mobile application or the web application of the App. The Member may then terminate the Terms of Service, in accordance with Article 10.3.1 hereof. Use of the App after the date of modification of the Terms of Service shall signify their acceptance by the Member. 

1.4. If the Member refuses to comply with all or part of the obligations and conditions contained in the Terms of Service, the Member will not be able to continue to use the App.

Clause 2. General Presentation

2.1. The Company operates the App, which allows the Member to buy smarter, save time, and save money on his purchases.

2.2. In order to offer its services, the Company enters into partnerships with the merchants listed in the App from time to time (hereinafter, the "Merchant(s)"). These partnerships provide for the payment of a commission to the Company by each Merchant in return for its listing in the App.

No payment is required, nor any commission charged, by the Company to Members who access and use the App, with the exception of the penalties provided for in Article 4.7. The App is therefore provided free of charge to Members. 

2.3. In order to access and use the App, the Member must have a device allowing him/her to access the Internet and create a personal account (hereinafter, the "Account") under the conditions specified in Article 3. The costs related to the connection to the App and its use, invoiced by the access providers or telephone operators, remain the exclusive responsibility of the Member.

2.4. Some features mentioned in the Terms of Service are not available in the entire App, and are for example only available on the mobile version and not on the web version of the App, or vice versa. 

Clause 3. Creation of an account

3.1. Prior and mandatory registration for access to the App

3.1.1. The Member must be a natural person aged 16 years or older, and have accepted the Terms of Service in full and without amendment. Any minor Member over 16 years of age must obtain prior written authorisation from a parent, guardian or any person having legal authority to access the App. No account may be opened by a minor under the age of 16.

3.1.2. Given the nature and purpose of the App, the Member agrees to use the App on a strictly personal basis and the Member agrees that he/she shall not use the App in the context of any business, his or her professional duties, and in particular in the exercise or in the interest of an activity competing with the Company.

3.1.3. Any registration that does not comply with the conditions set out in Articles 3.1.1 and 3.1.2 may be rejected or cancelled by the Company.

3.1.4. In order to create an Account and take advantage of the App, the Member shall:

• either register by filling in the registration form, accessible in the App (hereinafter referred as "The Registration Form")  

• or transfer his or her data filled in on a third-party social network available via the applications authorised by this network and, if necessary, complete any missing data. In such a case, the Member is responsible for the transfer of the missing mandatory data necessary for the creation of his/her Account.

The Member acknowledges that he/she authorises the use of his/her data by the Company for the purposes of creating and administering his/her Account. For more information concerning the personal data processed by the Company, the Member may consult the Privacy Policy accessible under this link.

An email will be sent to the Member to confirm the email address provided at the time of the creation of the Account.

3.1.5. The Member agrees to create only one Account and the Company reserves the right to delete any additional account(s) created by the same Member.

The Member whose Account has been deleted for violation of the Terms of Service is prohibited from creating a new Account. The Company reserves the right to delete any Account created in violation of this prohibition or more generally any Account created in violation of the Terms of Service.

3.2. Accuracy of information provided by the Member 

3.2.1. Regardless of the means used to register, the Member guarantees to the Company that he/she has provided accurate, truthful, up-to-date and complete information concerning his/her identity and contact details including a current personal email address.

3.2.2. The Member agrees to regularly update all information relating to his or her profile in order to maintain its accuracy, in his or her own interest, given the purpose of the App. Each Member may modify his or her personal data at any time by logging directly into his or her Account.

3.2.3. The Company reserves the right to verify that the Terms of Service have been respected and, as such, to request from the Member all such information necessary to verify the accuracy of the data provided by the Member in the Registration Form.

In the event that it is suspected for legitimate or proven reasons that the Member has provided false, inaccurate, outdated or incomplete data, the Company shall be entitled to suspend or deactivate his/her Account, immediately and without prior notice, and to deny the Member access to all or part of the App in the future, under the conditions set forth in Article 10 of the Terms of Service.

3.3. Member's Account Credentials

3.3.1. The Member registers by entering a login and password that will allow him/her to access the App. The Member shall keep his or her login and password secret, shall not disclose them to any third parties and and shall protect them from unauthorised access by third parties, in order to guarantee their confidentiality.

The password chosen by the Member shall meet the following security requirements: at least ten (10) characters, with at least one (1) lower case letter, one (1) upper case letter, and one (1) number.

The Member agrees that they should not choose a user ID and password that are identical or similar to those used for any other service, including those offered by third parties, for which the Member is already registered.

3.3.2. The Member is responsible for any use that may be made of his or her login and password and/or the account of the third-party social network used to register on the App, and guarantees their confidentiality, as well as for any use of his or her Account.

The Member agrees to inform the Company immediately of any use or risk of unauthorised use of its Account, and of any breach of confidentiality and security of its means of identification, by using the contact form available in the App.

3.3.3. If the Company has legitimate reasons to believe that the security of the App is violated or that it is being misused due to unauthorised use of the Member's means of identification, it may proceed with the temporary suspension of the Account in order to preserve the integrity of the App and of the data, and, if appropriate, require the modification of such means of identification.

The Member shall be liable for any use of his or her means of identification that has reached a third party through his or her fault or through his or her actions and for the use of the App made as a result. 

The Company shall in no case be held liable for any damage resulting from a failure by the Member to comply with the obligations stipulated in this article.

Clause 4. Description of the App

4.1. List of services offered in the App

The App provides access to the following services:

• The shopping search engine (hereinafter, the "Search Engine"), which allows the Member to find any retailer or product, regardless of the retailer selling it, whether it is one of the Company's partner Merchants listed in the App, or any other merchant or retailer listed on the Google search engine;

• Access to offers (hereinafter, the "Offer(s)") proposed by the Merchants;

• Obtaining cashback (hereinafter, "Cashback"), which corresponds in particular to the recovery of a fixed amount or a percentage of the amount of an order (excluding taxes, delivery costs and any other costs) for purchases made from Merchants offering Offers. Online cashback (hereinafter, "Online Cashback") allows Members to automatically accumulate money in a pot (hereinafter, the "Pot") when they make purchases via the App from Merchants offering applicable online offers (hereinafter, the "Online Offers");

• Automatic promotional codes (hereinafter, the "Promotional Codes"), which allow Members to benefit from discounts when making online purchases via the App from Merchants or any other merchant or retailer found using the Search Engine: the Promotional Codes applicable to the purchase made by the Member are automatically detected, tested and offered to the Member at the time of finalising his/her purchase;

• The favourite offers (hereinafter, the "Favourite Offers"), which allow the Member to save, if he/she wishes, his/her favourite Offers among all those made available by the Merchants;

• The saving of items (hereinafter, the "Item Save"), which allows the Member to save, if he/she so wishes, his/her research on a given item using the Search Engine, and in particular to track any changes to the price. 

4.2. Use of the Search Engine

The Member can use the Search Engine to search for Merchants, items and/or Offers, save them among his Favourite Offers, and save his favourite items via the Item Save feature.

To do so, the Member shall use the search function, symbolised by the symbol , to enter the name of the retailer, the item, or the Offer he is looking for. If it is a Merchant, item or Offer referenced in the App, the Member will be automatically redirected to the site of the Merchant or the Offer linked to his search. For any other retailer or product, the Member will be redirected to the Google results for the name searched.

The Merchants are third party companies with which the Company has a direct or indirect commercial partnership. They are companies with an e-commerce site that have joined the Online Cashback system. 

The Member acknowledges that the Company is free to change, at its own discretion, the list of Merchants listed on the App as well as the conditions of partnership with these companies.

4.4. Earning Cashback through Offers

4.4.1. How Cashback works

Cashback corresponds, for each purchase made by a Member from an Offer, to a fixed amount (expressed in value and in pounds sterling (£)) or to a percentage of the amount of this purchase (in pounds sterling (£), excluding taxes, delivery charges and any other charges) which will be accumulated in his/her Pot. The Cashback obtained thanks to the Offers is paid by the Merchant proposing the relevant Offer and from which the purchase was made and paid into the Pot.

Online Cashback works through tracking links. The Member, by activating the cookies when visiting the Merchant's website, authorises the App to track the transaction he/she makes through it in order to offer him/her the amount or percentage of Cashback allocated by the Merchant. In order to benefit from this, the Member must ensure that he/she has accepted cookies and that no blocking third party services are activated on his/her browser or operating system (ad-block, anti-tracking software, toolbar, browser extension, spyware, virus, anti-virus...).

The Member freely chooses to use all or part of the Cashback accumulated in the Pot:

• by transferring this money to his/her bank account (hereafter, the "Bank Transfer(s)"); 

• by making donations to charitable organisations (hereinafter, the "Donation(s)"). 

The Member acknowledges and understands that he/she will only be able to benefit from Cashback if his/her use of the App complies with the Terms of Service, and in particular with the conditions set out in this Article 4. In particular, the Member acknowledges that if he/she refuses to accept cookies when visiting the Merchants, he/she will not be able to benefit from Online Cashback. 

4.4.2. Conditions of use of the Offers

When using the App, the Member can obtain Online Cashback from Merchants through the Offers available in the App. 

Each Offer may be subject to special conditions which will be accessible on the description page of the Offer concerned. 

The Merchants determine whether or not the Member is eligible for the Offer, and the Member understands and acknowledges that the Company is bound by the decision communicated by the Merchants. In the event that a Member disputes a decision of a Merchant, the Member must contact the Merchant directly to resolve such dispute.

Furthermore, the Member understands and acknowledges that only final purchases are eligible for Cashback and conversion of this Cashback: in case of reimbursement of the said purchases, in particular in case of cancellation or withdrawal of the order, the Member will not be entitled to the corresponding Cashback.

The Company reserves the right to modify any Offer in case of obvious error. In this case, if the Member has made a purchase from the Merchant, the Company will credit the Member with the Cashback corresponding to the corrected Offer.

4.4.4. Purchase in the context of an Online Offer

The Member can obtain Cashback for each purchase via the App made from a Merchant offering an Online Offer. 

To benefit from an Online Offer, the Member must:

• in the mobile application or in the web application of the App: click on the link dedicated to the Online Offer and make the purchase directly through the Merchant's website by following that link; or 

• in the App's browser extensions: click on the "Activate your Cashback" pop-up when you arrive on the Merchant's website, and then make your purchase on the Merchant's website.

To be able to benefit from Cashback, the Member must pay for the entire purchase and not cancel it (in full or in part). This payment must not be made by means of a coupon or promotional code that is not provided for by the App. 

4.5 Earn Cashback through other actions

The Member can also earn Cashback by carrying out certain actions in the App. 

In particular, the Member can refer one or more other persons and earn a fixed amount (expressed in value in pounds sterling (£)) of Cashback when each of them registers on the App. In this case, the Cashback shall be paid by the Company and paid into the Member's Pot.

The Member, after having given his consent for access to the contacts on his smartphone, can in particular select contacts with whom to share his referral code directly via the mobile application of the App.

Under the conditions set forth in Article 10.2.1 of the Terms of Service, the Company may deactivate the referral code if it believes that the Member (i) is acting in a manner that is not in compliance with applicable law or regulations, (ii) is behaving in a fraudulent, abusive or hostile manner, (iii) is using the Company's services in an improper or inappropriate manner, or (iv) is in breach of or in violation of the Terms of Service. 

4.6 Use of the Cashback

4.6.1. The Member may either (i) make a Bank Transfer, or (ii) make Donations to charities listed in the App. The Member is free to choose how to use the Cashback accumulated in his Pot and may use it at any time, without any time limit, except for the limitations set out in article 4.7.2 relating to the inactivity of the Account.

4.6.2. The Company shall in no way be held responsible for any loss, in particular due to a possible misappropriation of Donations or Bank Transfers, or any other damage, resulting from a failure to comply with the Member's obligations under the Terms of Service.

4.6.3. Each Donation and each Bank Transfer requires a certain minimum amount of Cashback accumulated in the Pot indicated in the App. Under no circumstances may the Member make a Donation or a Bank Transfer if the minimum amount of Cashback required is not reached.

4.6.4. To make a Donation or a Bank Transfer, the Member must follow the instructions in the "My Pot" tab of the App;

• if the Member wishes to make a Donation, he/she shall simply follow the subscription steps indicated in the App;

• if the Member wishes to make a Bank Transfer, he/she will be asked to provide his/her bank account details in order to allow the Bank Transfer to be made, within seven (7) working days corresponding to the processing times imposed by the banks. Bank Transfers are only possible to a bank account domiciled in the United Kingdom. 

4.6.5. The choice and use of Donations or Bank Transfers are the sole responsibility of the Member. Moreover, the Company shall not be held liable for any damage whatsoever caused to the Member or to a third party as a result of the use of the Donations or Bank Transfers.

4.6.6. Cashback can only be converted into Donations to the associations listed in the App at the time of the exchange or conversion. 

4.6.7. The list of charities to which Donations are made may be changed at any time by the Company, without the Company having to justify its decision and without any liability being incurred by the Company. 

4.6.8. Cashback converted into Donations, once the Donation is made via the App, does not allow any tax deduction for Members. The Company also waives the benefit of this tax deduction.

4.7 Cashback Penalties

4.7.1. Penalties related to the Member's behaviour

The Company may cancel the Cashback earned by a Member or terminate any Account in its sole discretion, if it believes that the Member (i) is acting in a manner that is not in compliance with applicable law or regulations, (ii) is behaving in a fraudulent, abusive or hostile manner, (iii) is using the Company's services in an improper or inappropriate manner, or (iv) is in breach of or in violation of the Terms of Service. Cashback and any other services contained in the App remain the property of the Company and not the Member until such time as the Cashback is used in accordance with article 6.

In such cases, the Company shall notify the Member at least thirty (30) days prior to any cancellation of the Cashback or termination of the Account. The Member may avoid cancellation of the Cashback or termination of the Account by remedying his/her defaults and using the Services and its Account in accordance with the Terms of Service.

4.7.2. Penalties for Account inactivity

Furthermore, if the Member does not connect to the App, with the mobile application, the web application or the browser extensions, for twelve (12) consecutive months, and if the Member does not contact the Company by e-mail during this same period, the Member's Account shall be considered inactive. The Company shall deduct two pounds sterling and fifty cents (£2.5) from the Pot of any inactive Account every thirty (30) days after the first twelve (12) months of inactivity.

Cashback is deducted until the Member's Pot balance is zero (£0), or until the Account becomes active again. Cashback deducted from an Account due to inactivity is not refundable by the Company.

4.8 Use of Promotional Codes

The Member may, with the mobile application and the browser extensions of the App, activate the "Coupon Codes" made available by the Merchants in order to obtain an additional discount on purchases made via certain Online Offers. 

To access the Promo Codes in the mobile application, the Member must click on the Online Offer of his choice, and go to the "Discount Codes" tab.

 4.9 Use of Favourite Offers and Item Saving

The Member may, if he wishes, select his favourite Online Offers by clicking on the 🖤 symbol directly on the Offer of his choice. The Offers thus selected will automatically be listed in the "Favourite Offers" tab of the App's mobile and web application.

Moreover, Favourite Offers can be selected by the Member as soon as his Account is created. 

The App also allows the Member to save the links of the products available from a Merchant via the Item Save feature, and to follow the price evolution. 

Clause 5. Claims

Any Member may make a complaint regarding the services offered by the Company, in the following cases:

• The Cashback does not appear in the Pot despite the activation of the Cashback in the extension of the App and the completion of a purchase on the Website of the Merchant under the conditions provided for in Article 4; or

• The Cashback does not appear in the Pot despite using an Online Offer and making a purchase with the App under the conditions provided in article 4; or

The Member will not be able to make claims and/ or the Company shall not be liable for any claims, if it is established that the Member has (i) acted in a manner that is not in compliance with the law or applicable regulations, (ii) acted in a fraudulent, abusive or hostile manner, (iii) used the Company's services in a malicious or inappropriate manner, or (iv) violated the Terms of Service

In addition, any claim relating to the conclusion, performance or termination of a contract entered into by a Member with one of the Merchants (including a claim relating to the delivery, quality or conformity of the goods or services purchased, or in the event of the exercise of the right of withdrawal) shall be addressed directly to the Merchant from whom the purchase was made. 

The Company's customer service department shall make every effort to process any claim, falling within the scope of this article, within an indicative period of five (5) working days after receipt and provide a definitive response within an indicative period of sixty (60) days after the processing date. 

The Member agrees to respect the responses given by customer service. 

Clause 6. Contact

For any claim, question or information, Members can contact the Company:

• either by using the request form: Send a request - Joko - Help Centre ; 

• or by e-mail to the address: contact@joko.com ;

• or by paper mail to 5 avenue du Général de Gaulle, 94160, Saint-Mandé, France

Clause 7. Intellectual Property

All intellectual property rights in the App, including any and all trademarks, logos and any other distinctive image relating to the Company and/or the Merchants, any software used in connection with the provision of the App, the contents of the App (for instance, any text, video, photograph or any other information in any format and of any nature whatsoever contained in the App) (hereinafter, the "Elements") are the exclusive property of the Company and/or the Merchants and/or third parties and may be protected by copyright, trademark law, patent law or any other intellectual property right. The Terms of Service do not give rise to any transfer of ownership, nor of intellectual property rights in relation to any of these Elements to the Member.

The rights in the App and the services provided in the App are licensed (not sold) to each Member and it is forbidden for Members to copy, modify, reproduce, distribute, publish, integrate on any medium whatsoever, adapt, transfer or assign, licence, sub-licence, pledge, transmit in any other way the elements of the App or to reverse engineer or use any other method to attempt to access the source codes and/or protocols of the App, without the express authorisation of the Company or the holder of the rights.

Clause 8. Information Technology and Civil Liberties

The use of the App offered by the Company involves the processing, by the Company and, where applicable, by the Merchants, the Payment Institution or its service providers, of personal data relating to the Member.

Details of this processing, and the rights of Members in relation to this processing are detailed in the Privacy Policy, which can be accessed by clicking here.

Clause 9. Company’s liability to Members

9.1. The Company shall use all reasonable endeavours to ensure the proper functioning and maintenance, continuity and quality of the App. Updates aimed at improving the App may indeed make access to it unavailable from time to time.

Although the Company makes reasonable efforts to ensure the information provided by the App is up to date, the Company does not make any representations, warranties or guarantees, whether express or implied, that such information is accurate, complete or up to dateApp.

9.2. The Company has no control over the products or services offered by the Merchants, the procedure for their use or their destination and is not responsible for, and has not checked and approved their content or their privacy policies (if any).

Consequently, the Member understands and acknowledges that the Member and the Merchant contract directly with each other in relation to any items or services purchased by the Member from a Merchant, and the Company does not intervene in the contractual relationship between the Member and the Merchant, and shall not be held liable for any difficulty arising from the conclusion, performance or termination of a contract concluded by a Member with one of the Merchants. In particular, the Company shall not be liable in the event of a complaint concerning the delivery or the quality of the goods or services. Any complaint relating to a purchase, as well as any exercise of the right of withdrawal, must therefore be addressed directly to the Merchant from which the purchase was made. 

9.3. The Company is responsible to Members for foreseeable loss and damage caused by the Company. If the Company fails to comply with these Terms of Service, the Company is responsible for loss or damage the Member suffers that is a foreseeable result of the Company breaking these terms or of the Company failing to use reasonable care and skill, but the Company is not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the Member accepted these Terms of Service, both the Company and the Member knew it might happen.

9.4. The Company does not exclude or limit in any way its liability to Members where it would be unlawful to do so. This includes liability for death or personal injury caused by the Company’s negligence or the negligence of the Company’s employees, agents or subcontractors or for fraud or fraudulent misrepresentation.

9.5. The Company shall not be liable for any modification, suspension and/or termination of: 

• the partnership between the Company and a Merchant, or any other third party

• the amount or percentage of Cashback offered by a Merchant;

• the Offers or Promo Codes offered by a Merchant.

9.6. Furthermore, the Company shall not be responsible for any content, product or service available on any site external to the App, including those of the Merchants, nor for any activities engaged in by the Member on such sites. In the event that third-party sites use links pointing to the App, the Company shall not be held responsible for these links or for any content accessible on these third-party sites. The Member will need to make their own independent judgement about whether to use any such Merchants and their websites, including whether to buy any products or services offered by them.

9.7. Given the technical, computer and telecommunications constraints inherent in the use of the App, the Company shall not be held liable in the event of damage caused by a malfunction in one or more of the stages of access to the App, due in particular but not exclusively to any inconveniences inherent in the use of the Internet network, such as a break in service, external intrusion, the presence of computer viruses or a malfunction of any kind whatsoever. The Member must inform the Company without delay of any difficulty noted in the context of its use of the App.

If the Company has legitimate reasons to believe that the security of the App has been compromised or that misuse of the App is due to unauthorised use of the Member's identification data, the Company may temporarily deactivate the Member's Account in order to preserve the integrity of the App and the data in the Member's Account. The Member undertakes to cooperate with the Company and in particular to modify its identification data directly in the App by modifying its identifier, email address and/or password.

The Company recommends that Members back up any content and data used in connection with the App, to protect themselves in case of problems with the App.

9.8. The Member expressly guarantees that he/she is entitled to use the App. The Member undertakes to use the App in accordance with its purpose and not to carry out any illicit, unfair, dishonest or fraudulent action of any kind whatsoever, in particular those whose purpose is to artificially obtain a volume of Cashback greater than that corresponding to the purchases or other actions carried out by the Member.

In this respect, the Member undertakes to provide the Company, at its first request, with any document proving that Cashback has been obtained in accordance with the Terms of Service.

9.9. If the App is defective in whole or in part in any respect and damages a device or digital content belonging to a Member, the Company will either repair the damage or pay the Member compensation. However, the Company shall not be liable in the event that the non-performance or improper performance of the Company's obligations is attributable either to the Member's conduct (including any failure by a Member to follow the Company’s advice to apply an update offered to the Member free of charge or for damage that was caused by the Member failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us) or to the unforeseeable and insurmountable act of a third party to the contract, or to a case of force majeure.

9.10. The Company is not liable for business losses. The App is for domestic and private use. If a Member uses the App for any commercial, business or resale purpose the Company will have no liability to the Member for any loss of profit, loss of business, business interruption, or loss of business opportunity.

Clause 10. Duration of the Contract - Termination

10.1. Duration of the contract

The Terms of Service are subscribed to for an indefinite period of time as of their first acceptance by the Member under the conditions described in Article 1 or until ended by the Member or the Company in accordance with this Article 10.

10.2. Termination of the relationship - made by the Company

10.2.1. The Company may immediately and without notice suspend access to the App in the event of non-compliance with the Terms of Service by the Member. In this case, the Company shall notify the Member of the suspension by e-mail and shall give the Member formal notice to cease such violation.

At the end of a period of eight (8) days from the date of this notification which has remained unanswered, the Company may automatically terminate the contractual relationship with the Member, without any further notice to the Member. This termination may take place without notice in the event of a serious breach by the Member of his/her obligations under the Terms of Service, as referred to in Article 9.8.

10.2.2. The Company reserves the right to deactivate the Member's Account after a period of total inactivity equal to or greater than twelve (12) months from the date of the Member's last connection to the App, subject to one (1) month's notice sent by e-mail to the Member. However, the Member shall have the option of reactivating his or her Account within thirty (30) days from the date of deactivation by contacting the Company via the request form, by e-mail or by paper mail.

10.2.3. After one (1) month of inactivity of the Account, any saved bank account details of the Member are deleted. It is then up to the Member to re-enter all applicable bank account details directly from the mobile application.

10.3. Termination of the relationship - made by the Member

10.3.1. The Member may terminate the Terms of Service at any time by following the procedure provided for this purpose in the App and, more specifically, by clicking on the "Delete user account" button in the "Settings". The effect of terminating these Terms of Service is to de-register the Member’s Account.

Within forty-eight (48) hours following the Member’s de-registration from the App, all or part of the data concerning the Member may be deleted from the Company's databases and the Member shall no longer have access to the App.

The Company recommends the Member uses any Cashback in their Pot before he/she de-registers their Account, as otherwise the amount accumulated in the Pot will be permanently lost.

10.3.2. In the event of the Member's death, and upon production of the relevant supporting documents, the Account will be deactivated. Any contents of that Member’s Pot may only be transmitted to the beneficiaries by court order or if, during his or her lifetime, the Member has submitted instructions to the Company to this effect, in accordance with the Privacy Policy.

Clause 11. Events outside the Company’s or Member’s control

If any of the Company’s obligations under these Terms of Service are delayed by an event outside the Company’s control, the Company shall contact the Member as soon as possible to let them know and do what they can to reduce the delay. As long as the Company does this, it will not compensate the Member for the delay, but the Member can contact the Company by any of the methods set out in Article 6 to end the Terms of Service.

Clause 12. Disputes

12.1. Any complaints should be addressed to the Company’s customer service team, which can be contacted:

• using the request form: Send a request - Joko - Help Centre ; 

• by e-mail to the address: contact@joko.com.

12.2. Alternative dispute resolution is an optional process where an independent body considers the facts of a dispute and seeks to resolve it, without the Member having to go to court. The Member may contact the Company to inform it of its request, so that the Company can inform it of the precise conditions of such a request for recourse to this mediation procedure. 

12.3. These terms are governed by French law and wherever the Member lives, the Member can bring claims against the Company in the English courts. If the Member lives in Wales, Scotland or Northern Ireland, the Member can also bring claims against the Company in the courts of the country the Member lives in. The Company can claim against the Member in the courts of the country the Member lives in.